Shipping & Returns

Dispatch

Delivery, Availability of Goods, Responsibility and Ownership

(1) The delivery times indicated by us are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance. If no or no other delivery time is indicated for the respective goods in our online shop, this is 1-3 working days for Belgium, 2-3 working days for the Netherlands. The other countries depend on the carrier you select.

(2) After placing an order, a shipping method cannot be changed. The customer must select a pick-up point in his order confirmation.

(3) If the product you have selected is not in stock, we will inform you of this immediately in the order confirmation. If the product is permanently unavailable, we will not issue a declaration of acceptance. A contract will not be concluded in this case.

(4) If the product you selected when ordering is only temporarily unavailable, we will also inform you of this immediately in the order confirmation.

(5) You will be responsible for the products from the moment you receive them. We will retain ownership of the products until we have received full payment for the products, at which point you will become the owner of those products.

 

Return and refund conditions

You have the right to request a return within 14 days of receiving your order. After this period, the right to return and to a refund expires.

To be eligible for a return, the item must meet the following conditions:

  • The item is unused and in its original condition
  • The original tag with SKU code is still attached
  • The item is in its original packaging
  • The item has not been worn and is free of scents (such as perfume)

 

Important exceptions: 

Mohair scarves in the colours bridal, white and milk are not eligible for return.

Items bought in the sale cannot be refunded, but can be exchanged or converted into a credit note within 14 days (except last week of sales).

Refunds 

The right to a refund only applies within 14 days after the date of purchase. If the goods have been worn or damaged, this right will lapse. If there are no labels, this right will also lapse. We will also inform you of the approval or rejection of your refund.

If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 14 days for your return to be processed, depending on your payment institution.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account again first.  Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still haven't received your refund, please contact us at info@leselles.be